This week from hell is finally over and relaxation is most definitely on the agenda for a couple of days. My two proposals both due today were finally delivered, and on time. They're outa here. But man! I was on the brink of tears at work yesterday. Remember these first three items on my bitch list?
- Establishing a schedule with assigned action items and due-dates and nobody (except me) abides by it.
- Having no control or authority whatsoever with enforcing aforementioned schedule and action items.
- Hearing "I'm too busy". Yeah, well, me too, but the deadline is on my shoulders and it ain't gonna happen without your assigned ACTION ITEMS. Unless you want fiction, baby!
Well, it all came to a head. In an earlier post, I mentioned a difficult woman in one of our branch offices whom I came to feel pretty good about just last week after meeting with her in person to go over the nuts and bolts of these proposals. Well, that was all blown to hell yesterday. In a nutshell (because I don't want to bore you with all the grueling details) she was just "too busy" to provide me with the technical write-ups to include in the proposals. (My sense is because "she's way more important" than the proposal schedule -- until it comes down to the absolute wire and then suddenly the proposals are THE MOST IMPORTANT THINGS ON EARTH). After informing her that what she needed to provide had to be very concise because of the stringent page limitations, I received a NOVEL to try to fit into less than two pages. And she had the audacity to say, "You must make this fit because there is nothing I want deleted." Uhm, right. So I spent hours editing it down -- partly because it was poorly written and riddled with errors. In fact, I edited down the entire document (both of them) to try to accommodate as much of her technical write-up as possible. Exceeding the page limit would be considered non-compliant and the client would toss the proposals into the circular file (garbage can), not to be considered. Then she had a fit that I edited down her manifesto diatribe. All of this created extensive extra work for me (and consider that working on two proposals at the same time for the same client that are very similar but also different, require incredible focus and diligence to make sure you don't get the two confused!) Plus, I had to be in a marketing meeting most of the day yesterday. And THEN she immediately wanted another draft to edit. I said (via email -- all our communications were via email), "There isn't time. Since we have over-shot the schedule, and I will be in a meeting for several hours today, we need to finalize these and allow time for quality control review and production. At the end of the day I will send you PDFs of the proposals and if you see anything that would be considered "make-or-break", I would want to know about it as soon as possible. Otherwise, we need to consider these final."
Well. She wrote back a scathing email, whining about being up until midnight to write her manifesto diatribe, and "you WILL provide me with a draft and I WILL make edits and you WILL abide by those edits."
Excuse my French (uhm, Margaret), but what a fucking bitch. If she'd adhered to the schedule, she wouldn't have needed to be up until midnight. And if she was truly "too busy" to do her part for these proposals, then they should have decided not to pursue them. I decided to not even respond to that email. I was tempted, but I recognized that I was also furious and that it would behoove me to get a grip and keep my silence. I felt that I'd been assertive in handling things, but I didn't want to pander to her aggression. Plus, I didn't know exactly how all of this would be perceived by my boss, whom I'd been keeping in the loop by cc-ing her with all these emails. I kept asking myself, "Am I being unreasonable? Am I being flexible enough? At what point do you draw the line before you lose your sanity?" I felt that I was doing all the right things, but others' perceptions can certainly differ. I hate pissing people off, but I also hate being walked on and treated with undeserved disrespect.
Thankfully, it was a really good thing that I cc'd my boss throughout all of this because my boss told me that she is totally outraged with how I was treated. She is fully supportive with how I handled things. She wants to meet with these people in the branch office next week and have a "little confrontation". They were out-of-line and it was unacceptable.
My head's sort of spinning. It's all Twilight Zone all the time. I'm very thankful that my boss is supporting me in this (very thankful), but to be honest, I have to wonder if maybe I'm being set up and once we get down there for this "little confrontration" she'll turn the tables on me? I mean, I don't feel 100% 80% 70% 50% trusting of her....
God. Why the hell can't I win the lottery?
However -- it's Friday night, JDub's plane arrives in about an hour from now, and we head to Harstine tomorrow morning. Like I said, relaxation is definitely on the agenda.